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Easy Returns
30-day 100% Money Back Guarantee
Shop with the comfort of knowing that your order is backed by a 30-day 100% Money Back Guarantee. If you are not satisfied with a product sold by the TreoCentral Store for any reason, you may return it for a full refund (minus the original shipping costs) if returned within 30 days of delivery. There is no re-stocking fee. Return terms differ for Smartphone purchased with a service plan, please see below. To exchange a non-defective product, please return it for credit and place an order for a new item. To start your return, simply package the product(s) up and please include a note with your order number. Ship the product(s) to be returned with trackable means to the below address. Your credit card will be credited within four business days of receipt. TreoCentral Store Returns #(Your Order Number) 3151 E. Thomas St Inverness, FL 34453 Misshipped or Defective Products If your product is defective at the time of delivery, or you received the wrong item, please email or call (800) 557-6819 with details. We will email or mail you a free UPS Return Label to use for returning the merchandise and send you out a replacement product at no cost. Policy on Accessories If your product becomes defective after the 30-days return policy, please email or call (800) 557-6819 for warranty details. Each manufacturer offers different warranty periods (ranging from six months to lifetime) and procedures. You will be responsible for all shipping charges on warranty replacements. Software Returns Software purchases are generally not returnable, so please take advantage of the trial edition of the software (if available). A full refund will be granted for downloadable software within 30 days of purchase for:
Smartphone (with service) Returns You may return you Smartphone for credit within 30-days of activation by obtaining an RMA through 888-378-8091. The wireless service account initiated with the purchase of the phone must be deactivated and in good standning before the phone can be returned. With most carriers, if you don't deactivate service within 14-days, you can not terminate your agreement (without paying a penalty fee) until the end of your service contract. |
